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Frequently Asked Questions

Purchase and delivery 
1. How do I track my order? 
After the order has been dispatched from the warehouse, you will receive an email advising that the order has been shipped. The email will also contain tracking details for you to track the order. If you experience any issues, please contact our friendly customer service team at 1-877-661-4898 or email support@readingeggs.com   

2. What is the estimated delivery time for my order? 
You will receive a link emailed to you so you can track your order. Please refer to this link to get information about estimated lead times for delivery - https://www.readingeggsshop.com/shipping-update 

3. What countries do you deliver to? 
We deliver to addresses within the United States and Canada.   
We currently do not ship to other international addresses. However, feel free to visit one of our websites in your local area. 
Australia and New Zealand: https://www.readingeggsshop.com.au  
United Kingdom, Ireland and Europe: www.readingeggsshop.co.uk 
 
4. How much does standard delivery cost? 
We offer flat rate shipping of $7.95 for web orders of physical books within the United States and Canada.  
 
5. What is your returns policy? 
Please follow this link to get information about our returns policy - https://www.readingeggsshop.com/refund-returns-policy   
     
6. Why does my discount code not work? 
If your discount code isn’t working, please check if the code is active or if it has expired. If you are trying to redeem an active code, please contact our friendly customer service team at 1-877-661-4898 or email support@readingeggs.com 
 
7. What are the dimensions and weight of the Mega Book Pack? 
Weight - 5kg (11.0231lb)  
Length 34cm(13in)  
Width 23cm (10in)  
Height 15cm (8in)  

Product 

The Essential Reading and Mathseeds workbooks

1. Are the workbooks the same as the homeschool worksheets under bonus material in the online Reading Eggs and Mathseeds program?

Yes, the home-school worksheets are the same however, the Essential Skills Workbooks have lots of added material. The workbooks were created to help cater to parents who require comprehensive reinforcement of the learning from the online lessons. At the end of each 4-page unit, there is a quick review section for the children as well as the parent to determine the child’s progress. These books also have a quiz at the end of every ten lessons along with a certificate. The Workbooks also have a year planner to provide an overview of the lesson focus for the year, and homeschoolers find this particularly helpful. 

2. Do the workbooks come with the answer key? 
The K and Grade 1 English Essential Workbooks do not contain answers as the content is very simple and easy. Answers are available for the workbooks from Grade 2 onwards. 
 
3. Do the workbooks correspond to the online lessons? 
Yes, The Reading Essential Workbooks K & 1 match with the Reading Eggs lessons, 1 - 120.  
The Mathseeds Essential Workbooks K - 2 match the Mathseeds online lessons, 1 - 150. 
 
4. Do I need to have the online lessons to use the workbooks? 
These workbooks provide a physical component to reinforce what students learn in our online Reading Eggs and Mathseeds program; however, the workbooks will work as a standalone resource as well. 
 

Activity Books

 
1. Are the activity books the same as the activity sheets under bonus material in the online Reading Eggs and Mathseeds program? 
The Activity Books and Activity Sheets under the bonus material tab in the family dashboard will cover the same content as both these resources correspond to the online program.  
 
2. What grade level are the activity books for? 
The activity books have been designed to meet the requirements of children aged between 3-7. They can be used by Pre-Kindergarten to Grade 1 levels. 
 
3. Do the activity books come with the answer keys? 
There are no answers in the Activity books as the content covered in these books is very basic and easy. 
 
4. Do the activity books work alongside the online lessons? 
Yes, the activity books have been designed to work alongside the online lessons. We have 8 Activity Books that correspond to the first 80 lessons of the online program. Each Activity book corresponds to a set of 10 online lessons. 
 
5. What is the difference between the activity books and the workbooks? 
The activity books are supplementary materials that help reinforce what children have learnt from the online Reading Eggs lessons (1-80).  
The Reading and Math Essential Skills Workbooks were created to help cater to parents who require comprehensive reinforcement of the learning from the online lessons. As well as the activities the workbooks include a quick review section for the children at the end of each 4-page unit to help parents determine their child’s progress. These books also have a quiz at the end of every ten lessons along with a certificate. The Workbooks also have a year planner to provide an overview of the lesson focus for the year. 
 
6. Which activity books would be good for my child? 
This would be based on your child’s learning requirements, their areas of strength and what areas you would like to focus on. We have an entire range of activity books that focus on a set of skills like Phonics, Grammar and SpellingPlus, activity books that reinforce what your child has learnt from the online lessons.  

Follow this link to get information about our activity books designed for different grades to help you decide what may be suitable for your child -https://www.readingeggsshop.com/by-grade